Full Job Description

Elaut Group USA is seeking a Technical Service Representative to join our team. If you enjoy working in a fast-paced environment, are reliable and committed, this is the position for you! Excellent phone and e-mail communications are a must.  We are a busy manufacturing arcade/redemption industry located in Lake Worth Beach. Position is Monday thru Friday, 8:30am to 5:00pm, with possibility of required overtime as needed. Ongoing training is provided for in depth arcade/redemption service and maintenance.

Reports to: Director of Quality Assurance

Job Responsibilities:

• Data Entry of customer orders for spare parts. Review and understanding of customer needs and requirements into accurate part numbers for orders.
• Answering and replying to customer phone calls and emails in a professional business manner.
• Technical support for redemption style arcade machines including wiring, assembly, and electromechanical issues.
• Assist in other office needs for Customer Service team as needed.

Job Requirements:

• High School graduate or higher.
• Experience with customer service in a professional manufacturing, service, or retail environment is required.
• Experience in repairing or manufacturing arcade/redemption machines.

Minimum Additional Training:

• None

Experience:

• Electrical repair or design.
• Mechanical repair or design.
• Ability to read and interpret mechanical and electrical blueprints.
• Microsoft Office Suite experience or training.
• Previous experience in using an MRP/ERP or other similar order entry system a plus.

ALL APPLICANTS MUST SUBMIT A RESUME FOR CONSIDERATION