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Contact our support teams
Our dedicated support teams in Europe and the USA are here to help you quickly and effectively.
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Frequently asked questions
Below are answers to some of the most common support questions about our products and services.
We provide a wide range of amusement game services, including in-house repairs, on-site maintenance, and remote telephone support.
For more details, visit our contact page or contact us directly.
Our support team based in Belgium is available from Monday to Friday, 8:00 – 16:30, with a lunch break from 12:00 – 12:30.
Our support team based in Florida, USA is available from Monday to Friday, 9:00am - 5:00pm.
We are closed on Sundays and public holidays. During official closure periods (summer holidays and Christmas holidays), limited telephone support is available.
You can schedule a service appointment by phone or by filling in the form above. Please find the information here.
Our pricing depends on whether the repair is carried out in-house or on-site. We do not charge for over the phone service.
Request a free price estimate and we will provide you with a tailored quote.
We accept new B2B customers with a valid VAT number (domestic or international) and approval from our administration department.
For new customers in the USA and South-America, please fill in the Customer Application Form and email to service@elautgroupusa.com.
For new customers in Europe and the rest of the World, please fill in the Customer Application Form and send to support@elaut-group.com.
We provide in-person amusement game service and repairs throughout Belgium, Spain, Germany and Florida, USA (remote support is provided throughout USA).
In certain cases, we also work across Europe and part of the USA. International customers can contact their local ELAUT distributor – see the full list on our website.
Through our large distributor network, we offer service and support worldwide. Please check your local distributor here.
Frequently asked questions
Below are answers to some of the most common support questions about our products and services.
We aim to schedule appointments as quickly as possible. For urgent repairs, same-day or next-day service is often possible.
Please note that we do not provide in-person services outside of Europe.
Yes. All our amusement game repair services include a warranty of 2-years.
If the same issue reoccurs within one week, we will fix it free of charge.
Please notify us at least 24 hours in advance. Late cancellations may incur costs.
Recognised customers can send repairs to:
Europe & Rest of World
Elaut NV, Passtraat 223, 9100 Sint-Niklaas, Belgium.
Repairs must include a document describing the issue for each machine. You can download this form here: Repair Form. Return shipping is always at the customer’s expense.
USA & South-America
RMA# (please call or email to get an RMA number prior to sending in your repair) – Not full game repairs, but board repairs.
Elaut Group USA Repairs, 2201 4th Ave N, Lake Worth Beach, FL 33461
You can share feedback via our contact form or email.
We take all complaints seriously and aim to respond as quickly as possible.
Yes, by appointment only. Machines must be produced by ELAUT and brought with all necessary keys.
After repair, machines must be collected immediately to avoid storage fees for late-pickups.
Frequently asked questions
Below are answers to some of the most common support questions about our products and services.
We provide a wide range of amusement game services, including in-house repairs, on-site maintenance, and remote telephone support.
For more details, visit our contact page or contact us directly.
Our support team based in Belgium is available from Monday to Friday, 8:00 – 16:30, with a lunch break from 12:00 – 12:30.
Our support team based in Florida, USA is available from Monday to Friday, 9:00am - 5:00pm.
We are closed on Sundays and public holidays. During official closure periods (summer holidays and Christmas holidays), limited telephone support is available.
You can schedule a service appointment by phone or by filling in the form above. Please find the information here.
Our pricing depends on whether the repair is carried out in-house or on-site. We do not charge for over the phone service.
Request a free price estimate and we will provide you with a tailored quote.
We accept new B2B customers with a valid VAT number (domestic or international) and approval from our administration department.
For new customers in the USA and South-America, please fill in the Customer Application Form and email to service@elautgroupusa.com.
For new customers in Europe and the rest of the World, please fill in the Customer Application Form and send to support@elaut-group.com.
We provide in-person amusement game service and repairs throughout Belgium, Spain, Germany and Florida, USA (remote support is provided throughout USA).
In certain cases, we also work across Europe and part of the USA. International customers can contact their local ELAUT distributor – see the full list on our website.
Through our large distributor network, we offer service and support worldwide. Please check your local distributor here.
We aim to schedule appointments as quickly as possible. For urgent repairs, same-day or next-day service is often possible.
Please note that we do not provide in-person services outside of Europe.
Yes. All our amusement game repair services include a warranty of 2-years.
If the same issue reoccurs within one week, we will fix it free of charge.
Please notify us at least 24 hours in advance. Late cancellations may incur costs.
Recognised customers can send repairs to:
Europe & Rest of World
Elaut NV, Passtraat 223, 9100 Sint-Niklaas, Belgium.
Repairs must include a document describing the issue for each machine. You can download this form here: Repair Form. Return shipping is always at the customer’s expense.
USA & South-America
RMA# (please call or email to get an RMA number prior to sending in your repair) – Not full game repairs, but board repairs.
Elaut Group USA Repairs, 2201 4th Ave N, Lake Worth Beach, FL 33461
You can share feedback via our contact form or email.
We take all complaints seriously and aim to respond as quickly as possible.
Yes, by appointment only. Machines must be produced by ELAUT and brought with all necessary keys.
After repair, machines must be collected immediately to avoid storage fees for late-pickups.
